Terms and conditions of purchase
welcome to websitelinesketch.com.br, where all services are offered by the company “Linesketch”, whose corporate name/function is “Linesketch”, registered under a legal entity in the city of Guarulhos, state of São Paulo represented through this page on the web.
We previously warn you that by accessing this website you tacitly agree with the provisions contained in this document, so be very careful when reading each of the clauses and obligations set out below:
1. Object
This platform has the purpose of "e-commerce", that is, to make available the sale of products and services online available on our platform or application. This document was created by attorney Diego Castro e modified with permission for this website.
2. Product reservation
2.1 Our website does not work with any possibility of booking any of the products offered on our platform.
2.2 The fact that the product is in the shopping cart is not considered as a reserve and does not prevent other people from purchasing the product and they will run out.
3. The customer's obligations
3.1 The customer must provide complete and correct data when registering on our platform.
3.2 The customer is responsible for any error in writing or erroneous transmission of data.
3.3 To make any purchase on our website or add products to the cart, it is necessary to log in with the username and password that was provided at the time of registration.
3.4 Do not inform your login data to third parties under penalty of being held responsible for any conduct resulting from this use.
3.5 Each customer can only register once, not being accepted more than one account per CPF.
3.6 Use the platform respecting ethics, good customs, laws and regulations in force in the country, under penalty of being sanctioned.
3.7 Be of legal age (18 years old) and have full capacity to register and make purchases on our platform.
3.7.1 If a minor or an individual without full capacity acquires any product or service offered on our platform, we will understand that those responsible have authorized it, being responsible for any and all situations that arise, as well as for the purchase.
3.8 Do not comment or send images in evaluations that may be against ethics and respect, or that are defamatory, offensive, hateful or prejudiced.
3.9 The first access login will be done through a link sent to your registered email.
3.10 Do not provide any information that is false, fraudulent or does not correspond to your data.
4. Obligations of the e-commerce owner
4.1 Inform ostensibly and truthfully about the characteristics and specifications of the product available for sale in a clear and complete manner. (Ex: Colors, height, material or width).
4.2 Ship the products within the established period.
4.3 Provide a secure platform.
4.4 Provide informative images, audios and videos about the products offered, and consistent with what will be delivered to the customer.
4.5 Issue the invoice for the product to be shipped and send it to the customer with the product.
4.6 Inform how to handle, clean or wash the product and any information considered relevant related to the product.
5. Disclaimer
5.1 We are not responsible for the misuse or wrong handling of the product, as well as for any damage that may occur in the installation of any product purchased on our platform.
5.2 All products we sell are within the standards and conditions that come from the factory, the distributor or the company that resold the product.
5.3 We provide all pertinent information related to the product, as well as the same are accompanied by instructions for use and care in their boxes or through an instruction manual.
6. Intellectual property
6.1 All design and pagination are the property of our website, and were developed by a service provider who was hired for this purpose.
6.2 Every image, illustration, artwork, HTML, trade names, software or video made available on our platform by one of the page managers are our property.
6.2.1 The images and videos are merely illustrative, as depending on the monitor or the screen of the electronic device, it may vary in color or tone.
6.3 The logo, the brand and the entire appearance of the webcompany/company are our property.
6.4 The unauthorized copying of any image, video, design, audio, appearance or description of products on our web page is prohibited, under penalty of being liable for sanctions for those who disobey.
6.5 We are not responsible for external links that may appear on our page.
6.5.1 There are some areas that may display advertisements or the dissemination of links, but we do not have any kind of relationship, so be very careful when browsing these pages and providing your data, as browsing these pages is the responsibility of the user / customer .
6.6 Nothing contained on our web page guarantees the right to grant a license or right of use without the express consent of one of the managers of the page or the owner of the page.
6.7 The copying or sharing consent must be in clear and express writing.
6.8 It is prohibited to share, copy, plagiarize or make available any content, photo, video or audio found on our website without express consent.
7. Payment Methods
7.1 The payment methods accepted in our e-commerce are credit and debit card, bank slip or pix.
7.2 The bank slip can be issued when you choose the option, fill in the required data and generate it.
7.2.1 The slip expires on the date shown on it, not being accepted after the due date.
7.2.2 If the ticket expires and payment has not been made, the product will become available for sale again and it will be necessary to make a new purchase to acquire it.
7.3 The product will be shipped once the payment has been processed, registered and confirmed on our platform.
7.4 Any other form of payment is not accepted by our e-commerce.
7.5 Discount coupons are accepted, as long as we have made them available, subject to them being exhausted or having their validity canceled at any time.
7.5 If the customer wants to pay the product in more installments, he must pay the operator's interest.
7.6 To request a reversal, contact our Call Center or SAC.
8. Product Delivery and Shipping
8.1 The product will be sent as soon as payment is confirmed, and can be sent up to 3 days after payment confirmation.
8.2 The shipping and delivery costs will be displayed when you are almost finalizing the purchase, in the shipping/delivery/shipping tab, where you will inform your address and zip code.
8.3 The customer will pay for the delivery and shipping of the product with pre-defined ranges, or according to the standard weight of the category.
9. Exchange and return
9.1 The customer may return the product or exchange that was purchased on our e-commerce within 7 days, whatever the reason, as provided for in the Consumer Protection Code in its art. 49.
9.1.1 For the exchange or return to occur, the product must be as it was delivered, with all accessories, manual and packaging, box.
9.1.2 The product to be returned or exchanged cannot show any signs of use, such as the product being cracked, scratched or showing signs of falls.
9.2 If you requested the exchange of the product the new one will be sent to the address and you will be notified about the shipment via email.
9.3 If you requested a refund, the amount will be refunded in the same way as the payment was made.
9.3.1 If it was via credit or debit card, the amount will be credited or debited on the current or next card invoice, as we will inform the card issuer.
9.3.2 If payment was made via bank slip, the refund amount will be refunded within 30 business days directly to the account we will request at the time of your return request.
10. Privacy and Data Protection Policy
10.1 You can check our privacy policy in the footer link, where we inform you how the data collected and processed on our website is collected and processed, as well as navigation.
11. The Forum
11. The forum of the City of our company is elected, to resolve any controversies, doubts, disagreements, disputes or issues arising from the customer and e-commerce relationship, even if there may be some place, however privileged it may be.
12. Document
12.1 This document was prepared by Attorney Diego Castro (OAB/PI 15.613) and has been modified with permission for use on this website.